Hussle to get my documentation

I thought I could wait but I can not because standardbank just doesn't care.

I requested a settlement on my account for my vehicle.

It was quoted on the 27th November fo R655.67

I paid the amount and today I checked the settlement amount again and It was -R1.48

So i call the bank to get my documents sent to me.

I am advised i cannot get them as I owe -R1.48. So I ask how can I owe a negative amount. All I get from their tweeter account handle is that a negative amount means I owe standardbank and a positive amount means standardbank owes me.

I ask the handler. How they think what they are saying makes sense.

No more replies.

Been with this bank since 2007 I wonder why we are brand loyal at times.