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shezlea S

1 reviews | Active since Nov 2016

26 Jul 2017, 19:13

Husband's card has been hacked 3 times in the last 6 months

<p>After the last time my husband's card was **********ly used and the idiots at Standard Bank private banking mistakingly stopped ALL of his accounts, and then took 4 days to reactivate them, we decided to leave the bank and take our business to Investec. BEST DECISION WE EVER MADE.</p> <p> </p> <p>His private banker had left the bank and no one even informed him. He put a complaint on Hello Peter yet no one from Standard Bank bothered to respond. We have been customers of Standard Bank our entire lives and we are DISGUSTED at this appalling service. </p> <p> </p> <p>A perfect swan song to our relationship with Standard Bank is that his credit card was just hacked AGAIN! We are literally in the process of closing all of our accounts, and of course, his card just got hacked. The funny thing is, he received an automated call from Standard Bank to confirm that his card was just used and he pressed all the menu options confirming this, and waited to speak to an agent and was put on hold for TWENTY MINUTES!!! Please explain how someone who is with PRIVATE BANKING has to hold for that long when his card has just been **********ly used?!?!?</p> <p> </p> <p>***** you Standard Bank! I cannot wait to be rid of you, and I will be moving my ENTIRE FAMILY over to Investec and telling all of my 2500 facebook friends about my experience!</p>

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Replies (1)
Standard Bank
Standard Bank's reply27 Jul 2017, 11:10
Official

Dear Jessica Notelo

Thank you for your posting.

The matter has been allocated to a resolution specialist and they will be in contact with you husband.

Kind regards

Complaint Resolution Centre

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