Hungry Angry and Broke- yet I have money

I am highly irritated with Standard Bank, I have been banking with them for a good 10 years, but what happened on Friday was unacceptable. I couldn't and still can't my access my account. Apparently there's missing information, hence my account was frozen. But what irritates me most is that I was never notified nothing. I owe rent, I have accounts I have to pay, who will they charge interest? Me! When I got to the bank I was told to submit documents, which I did but was sent from pillar ro post still. My account is still frozen, I have no food in the house, I have a medical condition that requires healthy eating. I am very hurt and disgusted at the way Standard Bank is treating us, I am not the only one I know. In all my banking years with them I've never had a problem, not once. I really am hurt. I'm hungry, angry and broke, yet I have money in my account.