ML
Monique L

1 reviews | Active since Oct 2016

20 Sept 2018, 11:43

hung up

I have been trying to close my credit card account since Monday after I have paid the settlement last Friday. They hang up the phone and don't respond to my call back requests of formal complaints. Please help. ********** 041088

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Replies (2)
Standard Bank
Standard Bank's reply20 Sept 2018, 13:23
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Best regards,

Standard Bank
Standard Bank's reply21 Sept 2018, 14:56
Official


Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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Best regards,