Humilating a exsting client of 10 years.

<p>The Standard bank in Wonderpark has a reputation for terrible service. In the past we had to FICA our account 3x in one year. The excuse was either the documents got lost or they moved to a new system. No apologies. I took all my personal accounts to FNB because of the service at this branch. To make a long story short. I still have one of my business accounts with this branch but what happened today was beyond belief. Last year a new circular came out from the NCR stating that we had to register as credit bureau and one of the prerequisites is that we have to move our CC to a company. After more than an hour at this branch they refused to help us as my wife's ID was in her ****en name and even after producing her marriage certificate they still did not want to help us. This is after all other banks, the NCR, CIPC and home affairs had no problem with her ID when she app**** for her new passport. The attitude of the staff is absolutely shocking. She always had the same ID since her marriage 18 years ago but only you have a problem accepting her ID to update our account from a CC to company. We have been humiliated and our rights trampled upon, we are going to sue for compensation as Standard bank gets away with issues like this.</p>