GS
Gerda S
1 reviews | Active since Aug 2019
23 Oct 2023, 16:43
Humans not robots
A homeowner made a deposit from an overseas bank into our business account, and Standard Bank a I need to complete the forms to release the money into our account. Standard Bank has been no help at all in assisting me to complete the forms or even assist me in how to complete the forms. I find it ridiculous that they won't assist you telephonically and insist that you send emails only, and receive computer-generated replies, that repeat the same things over and over again. All I want is for a human to answer me and explain to me exactly what I need to do.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
23 Oct 2023, 16:54Dear Gerda
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Oct 2023, 16:54
Official
Dear Gerda
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
24 Oct 2023, 11:42Dear Gerda
Thank you for taking our call.
We're glad that our Inwards Payment team managed to resolve this matter.
Please rate us in line with the service received.
Kindly enjoy the rest of your day.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We're glad that our Inwards Payment team managed to resolve this matter.
Please rate us in line with the service received.
Kindly enjoy the rest of your day.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Oct 2023, 11:42
Official
Dear Gerda
Thank you for taking our call.
We're glad that our Inwards Payment team managed to resolve this matter.
Please rate us in line with the service received.
Kindly enjoy the rest of your day.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We're glad that our Inwards Payment team managed to resolve this matter.
Please rate us in line with the service received.
Kindly enjoy the rest of your day.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***