Human rights abuses and empty promises.

Ms Bhoola contacted me on the 7th August in response to a complaint I had lodged with the bank on July 16. She promised that the matter would be resolved within 7 days. As of 7 October the matter remains unresolved. I have sent numerous follow up emails to the bank. At first I was met with requests for additional information - the same information each time, which information I had sent as part of the Aug 7 communication. More recently my emails are receiving no responses from Standard bank at all - I'm being ignored. The last response from the bank was on 9 Sep when they again requested the information I'd sent on 7 Aug (Note - I've resent this information with each request).<br> <br> Could Standard Bank kindly resolve this? Or would it be better if I approached the South African Human Rights commission to help me get resolution?<br> <br> Sincerely, Jason