SG
Stoffel G
1 reviews | Active since May 2018
05 Apr 2022, 08:05
Huge struggle to change my number. Pathetic service.
3 times I have to struggle to change my number! I went to the bank on Friday to change my number, stood in a queue, signed documents etc etc. Only for me to still receive messages on my old number two days later! On Monday I phoned them to change my number, it was a waste of my airtime as I still got notification messages on my old number today. So I had to phone them again today! And airtime does not grow on my back! Absolutely pathetic.
When I went to Capitec to change my number, I was in and out within 5 minutes, and my number was changed, no issues further.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
14 Apr 2022, 13:28Dear Stoffel
Thank you for taking my call.
Thank you for taking my call.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Standard Bank Help Centre:
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Standard Bank's reply14 Apr 2022, 13:28
Official
Dear Stoffel
Thank you for taking my call.
Thank you for taking my call.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Standard Bank Help Centre:
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SG
Stoffel G's updateReviewer Update
05 Mar 2024, 06:55This was not addressed as a matter of urgency as this generic response promised. In fact after my 4th visit to the bank where I went to close my account since I had no more access to my money, the banker accused my for all this because I upgraded my bank card and the number was still connected to the old bank card. ***!?
SG
Stoffel G's update05 Mar 2024, 06:55
Reviewer Update
This was not addressed as a matter of urgency as this generic response promised. In fact after my 4th visit to the bank where I went to close my account since I had no more access to my money, the banker accused my for all this because I upgraded my bank card and the number was still connected to the old bank card. ***!?
Standard Bank's replyOfficial
05 Mar 2024, 11:12Good day Stoffel
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply05 Mar 2024, 11:12
Official
Good day Stoffel
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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