Huge Lack of Service and communication

I have moved to the UK end of 2021 and still transact with my Cheque and Credit card account as I have accounts to pay. December 2021 all my account were frozen due to FICA requirements. I phoned a service desk consultant and was advised to send my documents to the FICA team which I did on 27th December. The automated response from the FICA team stated they will get back to me within 2 working days. I have sent another 3 emails and to date have had no response. I then phone the service desk again and was advised that all seemed to be in order and that it was a level 2 account lock. They said it will be escelated to the IT department and my account will be unlocked with an email confirmation. Too date that has not happened with no response. I then phone a 3rd consultant and was advised that a manager or team leader will get in contact with me. I am still waiting for a response. Last week I phoned a 4th consultant that confirmed FICA has recieved my docs and they will escelate it to my branch manager of my account and will keep me in an email loop. Guess what?? I have had no response too date. Can someone please get in contact with me and open my accounts. I need to transact and its been about a month now with no response. I cant go into a branch as I am in the UK.