HT21CC Sole Prop Account

Dear Standard Bank Management Team,

I hope this message finds you well.

I am writing to formally express my dissatisfaction with the service I have received regarding my new sole-proprietorship bank account, HT Trust 21 CC.

Since opening this account online, I have encountered multiple issues that remain unresolved:

The initial confirmation of account letter was issued with incorrect details. I received a card that also displayed the wrong name. After contacting the business banker to rectify these errors, a new card was ordered. However, when I went to collect it today, I discovered that the name on both the account and the card was still incorrect. Each time I have attempted to resolve this issue, I have incurred replacement and dishonoring fees, which I believe are unjust given the circumstances.

Furthermore, the inconvenience of traveling 30 kilometers each time to collect the card is unacceptable.

I request that someone from your team contact me to resolve this matter promptly. Specifically, I would like the correct card delivered to my address without incurring additional fees. If this cannot be accomplished, I will have no choice but to consider closing the account.

I appreciate your immediate attention to this matter and look forward to a swift resolution.

Sincerely,