HS HAMMOND - Standard Bank HomeL Loans

Not even responding to my emails, after I receive read receipt. After a bond of 16 years, this is not the first claim they either not responding nor declining, and please send me an email off how many claims i had over the years ! on this response please, so that everyone can see.... almost NOTHING!!! One geyser have an huge amount to pay in and they didn't fix my ceiling, a roof reak after a huge strom but alsp had to trhehren them with hello peter before they paid, and please come come check, this is what was ficed after my house. And then queus what with the same storm i also wrote of my my car in that storm, had to fo to the ombudsman and was onky paid 6 months later, i had no transport from east rand to joburg, do you think they cared - NO! I you like please message me, don't take insurance or bonds with standard ban****!!! Very disjointed, luckily almost paid off rhen i am done. cancelled my insurance with rhem and after this claim i am cancelling my house insurance with them as well. and will then also go to the ombudsman, but note there is a process, i first need to follow - log it with the standard bank complaints department white a few months and then only when they decide to decline in writing you start the process with the ombudsman. please note do this, banks get fined if ombudsman in favor of the client. don't think anyone will go to this extend if they are wrong see eimals below

I am reporting the below to hello peter

Sent: Wednesday, 20 March 2019 1:14 PM To: ********** ********** Cc: ********** Subject: RE: RE: Home Loan - Electrical Fence Claim - [External Email] Importance: High

Hi Please urgently respond to below claim From: Hammond, Hesti Sent: Thursday, 14 March 2019 11:30 AM To: ********** ********** Cc: ********** Subject: RE: RE: Home Loan - Electrical Fence Claim - [External Email] Importance: High

Hi Noted, much appreciated, its just that it is quite risky to stay on my own without fencing that works

Thank again

From: ********** ********** Sent: Thursday, 14 March 2019 9:49 AM

Cc: ********** Subject: FW: RE: Home Loan - Electrical Fence Claim - [External Email]

Good day

We apologize for the delay in responding to your e-mail and for any inconvenience this might have caused you

I will gladly assist you with referring your e-mail to the relevant division.

Kindly be advised that I have referred your e-mail to our Homeowners Insurance Department as they are best equipped to assist.

The contact details are as follows: * Telephone number: *** * E-mail **********

Please note that you will receive feedback directly from the Homeowners Insurance Department.

Kind regards

Mathabo Makateng Customer Contact Centre E-mail Unit

Standard Bank will never send you unsolicited e-mail or any other communication asking you to update or provide confidential information via a link about you or your account. If you have any doubts about the legitimacy of any e-mails you have received claiming to be from Standard Bank please forward them to **********

Standard Bank email disclaimer and confidentiality note Please go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.

________________________________________

Sent: Tue Mar 12 05:58:33 SAST 2019 To: ********** Subject: RE: Home Loan - Electrical Fence Claim Good Morning

Kindly assist with submitting a claim. I have been hospitalised since last week , was only discharged on Saturday. Things still going ruff and realised my Electric Fencing damaged, There was a major storm ! All details you should require are attached. I can when awake also answer calls, but please leave message I will phone back.

Thank you Hesti

Hesti Hammond