1 reviews | Active since Jul 2017

03 Jul 2017, 16:42

How useless can Standard Bank Be??

<p>I have had my account for 20 years, recently my company wanted me to have a company credit card. Great, so Standard bank changed my cell phone number in my personal account, to my bosses number. I receive an SMS saying that my card cell phone number has changed, if I didn't authorise it, please phone the call centre urgently. After waiting for 22 minutes, someone answers the phone. After many security questions etc, I tell them what is wrong. The answer from Standard Bank was that the only phone number they have was my bosses one. Well change it back to my cell phone number. Sorry, we cant do that!!!!!!!!!!!!!</p> <p>Why tell me to phone urgently, having to hold on for 32 minutes in total, and then say they cant amend anything . ***</p> <p>Imagine if it had been completely *****aulent and all my money had been transferred!!!</p> <p> </p> <p>Incompetant idiots</p> <p> </p>

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Replies (1)
Standard Bank
Standard Bank's reply05 Jul 2017, 13:18
Official

Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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