How to treat a good customer

I hope someone in the Bank will read this review and the matter will receive some attention.

I have been a loyal Std Bank customer for 45 years and have been trying to increase my credit card limit which is R2900 (given to me when I worked for the Bank in 1979 and I have not changed the limit since then) As I am retired I cannot increase the limit online and I had to go through the call centre and answer numerous questions which were going to be submitted to the credit division?? and they would come back to me. 3 months have passed and I am still waiting. I then went into the bank 6 weeks ago and went through the same questions etc and I am still waiting for a reply. Even all my information eg old work tel number was not changed as requested.

I worked for the bank for 20 years and am a loyal customer and yet feel that I am being treated like a credit risk which I am not. I have opened a ucount rewards card and would rather give Std Bank my business instead of the other bank who is very happy to get my business.

Please treat retired people with the respect that we deserve