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Johan S

1 reviews | Active since Jul 2021

01 Aug 2022, 19:53

How to spend your time at Standard Bank.

If you bank at Standard Bank at Canal Walk, Century City, and you happen to need to use a teller, make sure that you take a day off to do so. The ATM can not do everything and today, for the third time in a row, there was only one Teller on duty. In each case there were bulk depositors in line. Today, including those in front and behind me, there were nine of us impatiently waiting. After 25 minutes the same depositor was still there and I was the third one to give up and walk away disgusted. At no stage was here a sign of anybody in charge to whom you could appeal. Even info counter attendant was missing. There is no sign of management or supervision at Standard Bank in Canal Walk. Surely, when the queue builds up, someone in charge should bring on a second cashier, or is that too much to ask? These are not isolated incidents and makes one wonder if Standard Bank really cares?

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Replies (1)
Standard Bank
Standard Bank's reply02 Aug 2022, 07:35
Official
Good morning Johan

Please note that this is not the level of service we strive for and we are truly sorry that you had to experience that. 

We understand your frustration and disappointment, and can  assure you that your matter is in the right hands and it has been escalated to the branch customer service department for a resolution.

Kind regards 

Standard Bank Help Centre 
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