How to lose a Private Banking customer

For no apparent reason Standard bank have required that my wife be FICA'd - again. My Private Banker has confirmed that my wife has been FICA'd in the last twelve months but apparently somebody at the Umhlanga Ridge branch or some system has decided she hasn't been FICA'd. So now she has to go to the branch! <br> <br> Why should the customer have to go out of their way to remedy a bank error? It's not acceptable. What's even worse is that I have been requesting the bank resolve this for more than two weeks. They don't seem capable of it. What a shambles! And shocking service.<br> <br> To compound it I go to the La Lucia branch this afternoon to reset a credit card pin for a card issued after a *****. The systems go offline as I wait. The guy communicating it offers no apology or sympathy for those of us who've been waiting patiently in the very slow moving customer service queue for a long time. His attitude was just a case of tough. He's dismissive and shows no ownership for helping manage the problem by deploying some effective communication. He remains abrupt and uncommunicative even when asked civil questions. It sucks. My fees pay this arrogant ***** salary. But they won't in the near future.