1 reviews | Active since Oct 2020
How to go from pillar to post!
I made an online purchase at Istore using my Standard bank cheque card. Due to a long wait for the item, I decided to cancel my order and request a refund. Istore recessed my request for a refund timeously and asked me to wat 5-10 working days for the funds to reflect.
Since 22 November, the monies never came back to my account and so I asked for a POP. The POP clearly states that the refund was successful but the monies have still not reflected into my bank account.
I called the bank today and the lady told me that if the monies is not in my account then it’s a problem with the merchant.
Is it still the merchants problem that even though they gave me a successful refund verification? I’ve had the same issue about 2 months ago which the bank rectified.
Monies are taken from my account in an instant, but takes weeks to process a refund! Who do I ask now for assistance?
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***