How this bank still exists is beyond me.

<p>Your internet banking services, especially on your mobile platform is staggeringly awful. Technical errors abound multiple times a month.</p> <p> </p> <p>At one stage i could not purchase electricity for a year due to some incompatibilty that existed between you and the electricity vendor. Instead of removing the option or giving users a more informative message (i.e. "Unfortunately we are having an issues with the elec vendor in your area. We should be resolving this in 2 to 10 years. Pardon us for our uselessness and thank you for your patience.!) You simply displayed the dreaded "Technical error". Can you maybe spend a bit more on your software developers and get more creative ones that are capable of inserting more informative message ?</p> <p> </p> <p>The latest i got was when i tried to purchase electricity this past sunday and got a .... wait for it..... Technical Error ?!? So i decided to try again and got another technical error. So i though t maybe 3rd time lucky but still got an error.. I then noticed you had debited my account for the 3 purchases but i got no vouchers. So off i went to try and get hold of someone to explain to me why you had taken my money but had not provided me with what i paid for. BTW, isn't that called ***** ? Upon chatting to one of your consultants i was told that yes there was an error with your system and that yes my account had been debited and that no i would not recieve a refund until your idiotic system finished having a relaxing Sunday and got it's ass into gear on monday. When i asked the operator and her manager how they could work for an a corporation clearly doesn't care at all about their customers and clearly doesn't care about inconveniencing them when they are at fault i was met with a sudden and awkward silence. </p> <p> </p> <p>I asked to speak to the next person up in the chain in the hope of venting my frustration on them and maybe finding a reasonable answer to why your service is so poor i was promised that someone would call me. Its been almost 24hrs since then and no phone call and i still haven't been credited for the amount you stole from me..</p> <p> </p> <p>You absolutely useless bunch of cretins.</p>