1 reviews | Active since May 2013
How stupid can a bank be?
<p>After a weekend update on internet banking the new "Experience" site now asks for an OTP. Better yet the OTP is sending the code to the wrong contact number. This was change within the bank prior to the change. Found out that they only change my new number for online Mastercard OTP purchases and not the Internet Banking OTP. (rso stupid that these 2 are not linked if you ask me) Phone in get asked 10 security questions just to find out that this can't be done over the phone. This bank's processes is a joke! Next time you make changes don't inconvenience your customers; or atleast let them know in advance.</p>
Good day Marius
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
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Complaint Resolution Centre
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Good day Marius
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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**********
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
**********