how standard bank services is gone.

On the 26th of October 2015 at standard bank ATM in Signet terrace I went to draw money from the ATM at the branch in which I inserted the card punched my code and the amount of which I wanted. The ATM then proceed, taking abit longer then ushal. Then returning my card in which displaying on the screen to remove card even after the card was removed and about 2mins later the ATM then turned red with an error message. Not giving me my money as I requested nor a silp. I then call standard banks ***** line were I spoke to a gentleman for half an hour and assuring me that the money will not come out even after I had left and the transaction will be refunded into my account within 24 to 48 hours. Iv been having endless problems with the lenasia standard bank at signet branch as they are completely useless always only having two tillers with a line of 20 to 30 people in the queue. About two weeks ago iv call head office and hadn't heard any feed back since. The branch manager Mr kelvin claims there is nothing wrong with his ATMS any everytime I call his words are his busy with it, his escalating it to a different department. It's been 7 weeks since the incident and nothing changed.