NV
Nelisiwe V
1 reviews | Active since Aug 2013
10 Mar 2025, 13:43
How Standard Bank Keeps Unwanted Bonds Open
I notified Standard Bank via their app in November/December last year that I wanted to cancel my bond and it said I had to provide 3 months notice, therefore till February/March this year.
Today I phoned and spoke to Thando who did not wish to provide her surname (deniability) and she told me that the app cancellation is only for sold properties and not for paid up bonds, even though the app did not say that.
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Standard Bank's replyOfficial
10 Mar 2025, 13:49Dear Nelisiwe,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Mar 2025, 13:49
Official
Dear Nelisiwe,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***