How Standard bank ***** is for the ******** not the client

Worst bank to bank with on the 5th of May 2020 while I was trying to draw money from a Nedbank ATM,because the standardbank ATM was empty and offline, my card was cloned and I did not realise it until on my way home and I got an sms stating that all the money in my account had been withdrawn after I could not withdraw money. I went immediately in to the bank to inform them and stop my card. Then they realised the card I had wasnt even mine it is the one used to get my info from the magnetic band on my card as the ***** department said in their email. In said email they refuse to re-emburse me the R4800 that was ****** and emply that I stole my own money! I have been a loyal client to this horrid bank for 21 years and this is what happens? Pathetic!