How Standard Bank F**** up my FICA

Last week, I suddenly couldn't access my Standard Bank Plus Plan. After spending 40 minutes on the phone with Standard Bank, and after being shifted from pillar to post, I was told that I had to go into a branch to FICA myself. So, last Wednesday, 4 March, I went to the Standard Bank Rivonia branch to do just that. Something that could actually be done electronically in this day and age, still required me to go into a branch, hang around for nearly one hour to do something that took the sum total of 10 minutes. I did it, I asked if I would now have access to all my accounts through internet banking. I was assured that yes, I would. A week later, and I still can't access my Plus Plan. I phoned Standard Bank again, only to be told that they had not updated my details at the branch and, guess what? I need to go back to Rivonia branch to tell them to release my accounts. This cannot be done electronically, even though I have been FICAd and all is in order. So, Standard Bank's incompetence is resulting in my having to go into the branch again, waste some more of my time, to right their mistake. Is this customer service???? I will be going into the branch, to close my account.