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Tanya V
1 reviews | Active since Oct 2015
18 Sept 2023, 11:25
How save is your money with Standard Bank?
Standard Bank must be the worst bank when it comes to resolving an issue
12 September 2023 there was an unauthorized transaction (R2800) debited from my business current account for Google ADS. I immediately stopped my card and called Standard Bank.
1. There is a 6 day turnaround time for any matters like this 2. Standard bank dont call you back 3. I receive an sms daily informing me that the card ***** claim is on hold due to uncleared transactions. This is not time the transaction cleared in my account 15 September 2023
How safe is our money with Standard Bank?
I have transaction on my account that I dont know what it is for. Lots of small transaction??
R1.80 x 5 times for !Fee-E-COMS R78.81 #International R5.00 x 5 Google*ADS
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
18 Sept 2023, 11:27Dear Tanya
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply18 Sept 2023, 11:27
Official
Dear Tanya
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
TV
Tanya V's updateReviewer Update
19 Sept 2023, 09:53So today is day 6 not even a call from Standard Bank. I called the call centre and spoke to a Chantel (who is not obligated to give her surname) who once again just said the matter will be referred to an investigator.
How safe is Standard Bank. Money goes missing and they refuse to help you.
Then you speak to unhelpful consultant who refuse to give you her surname
How safe is Standard Bank. Money goes missing and they refuse to help you.
Then you speak to unhelpful consultant who refuse to give you her surname
TV
Tanya V's update19 Sept 2023, 09:53
Reviewer Update
So today is day 6 not even a call from Standard Bank. I called the call centre and spoke to a Chantel (who is not obligated to give her surname) who once again just said the matter will be referred to an investigator.
How safe is Standard Bank. Money goes missing and they refuse to help you.
Then you speak to unhelpful consultant who refuse to give you her surname
How safe is Standard Bank. Money goes missing and they refuse to help you.
Then you speak to unhelpful consultant who refuse to give you her surname
Standard Bank's replyOfficial
19 Sept 2023, 10:09Dear Tanya
Please note that we have followed up with our team
Kindly be on the look out for further feedback.
Our sincere apologies for the delay caused.
Please note that we have followed up with our team
Kindly be on the look out for further feedback.
Our sincere apologies for the delay caused.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply19 Sept 2023, 10:09
Official
Dear Tanya
Please note that we have followed up with our team
Kindly be on the look out for further feedback.
Our sincere apologies for the delay caused.
Please note that we have followed up with our team
Kindly be on the look out for further feedback.
Our sincere apologies for the delay caused.
Kindest regards,
Standard Bank Hello Peter Team
TV
Tanya V's updateReviewer Update
20 Sept 2023, 11:13Today is day 7 and the struggle with Standard Bank continues. No feedback, no phone calls NOTHING. ABSOLUTELY NO ASSISTANCE WHAT SO EVER.
TV
Tanya V's update20 Sept 2023, 11:13
Reviewer Update
Today is day 7 and the struggle with Standard Bank continues. No feedback, no phone calls NOTHING. ABSOLUTELY NO ASSISTANCE WHAT SO EVER.
Standard Bank's replyOfficial
20 Sept 2023, 12:27Dear Tanya
We apologize for the delay in getting your matter resolved.
We have requested an urgent feedback to be provided by our Business banking team.
Our team will be in touch to communicate further.
Kindest regards,
We apologize for the delay in getting your matter resolved.
We have requested an urgent feedback to be provided by our Business banking team.
Our team will be in touch to communicate further.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply20 Sept 2023, 12:27
Official
Dear Tanya
We apologize for the delay in getting your matter resolved.
We have requested an urgent feedback to be provided by our Business banking team.
Our team will be in touch to communicate further.
Kindest regards,
We apologize for the delay in getting your matter resolved.
We have requested an urgent feedback to be provided by our Business banking team.
Our team will be in touch to communicate further.
Kindest regards,
Standard Bank Hello Peter Team
TV
Tanya V's updateReviewer Update
21 Sept 2023, 10:05DAY 8
Called the call centre yesterday afternoon (24 minutes on hold) and once again the call center could not give me feedback.
An email was sent to the investigator AGAIN.
I get an sms every morning informing me that the funds are not cleared and therefore the matter is on hold. In fact the funds were cleaner a week ago!!!!!
If I send an email to query*****@standardbank.co.za I get an automated response
We are not using this business account because we dont know why funds were taken from my account. We are now forced to open a business account with another bank, This is so inconvenient
Called the call centre yesterday afternoon (24 minutes on hold) and once again the call center could not give me feedback.
An email was sent to the investigator AGAIN.
I get an sms every morning informing me that the funds are not cleared and therefore the matter is on hold. In fact the funds were cleaner a week ago!!!!!
If I send an email to query*****@standardbank.co.za I get an automated response
We are not using this business account because we dont know why funds were taken from my account. We are now forced to open a business account with another bank, This is so inconvenient
TV
Tanya V's update21 Sept 2023, 10:05
Reviewer Update
DAY 8
Called the call centre yesterday afternoon (24 minutes on hold) and once again the call center could not give me feedback.
An email was sent to the investigator AGAIN.
I get an sms every morning informing me that the funds are not cleared and therefore the matter is on hold. In fact the funds were cleaner a week ago!!!!!
If I send an email to query*****@standardbank.co.za I get an automated response
We are not using this business account because we dont know why funds were taken from my account. We are now forced to open a business account with another bank, This is so inconvenient
Called the call centre yesterday afternoon (24 minutes on hold) and once again the call center could not give me feedback.
An email was sent to the investigator AGAIN.
I get an sms every morning informing me that the funds are not cleared and therefore the matter is on hold. In fact the funds were cleaner a week ago!!!!!
If I send an email to query*****@standardbank.co.za I get an automated response
We are not using this business account because we dont know why funds were taken from my account. We are now forced to open a business account with another bank, This is so inconvenient
Standard Bank's replyOfficial
21 Sept 2023, 12:32Dear Tanya
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply21 Sept 2023, 12:32
Official
Dear Tanya
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kindest regards,
Standard Bank Hello Peter Team
TV
Tanya V's updateReviewer Update
22 Sept 2023, 09:19Day 9
Instead of getting an automated response from query*****@standardbank.co.za they actually rep**** (after 8 days) saying that a ***** investigator tried to call. Once again a LIE!!!! Nobody called me
Send all the information to *** and guest what again no reply, no call and no assistance.
Well and this platform is obviously also not helping to resolve this. NOBODY want to take ownership
Instead of getting an automated response from query*****@standardbank.co.za they actually rep**** (after 8 days) saying that a ***** investigator tried to call. Once again a LIE!!!! Nobody called me
Send all the information to *** and guest what again no reply, no call and no assistance.
Well and this platform is obviously also not helping to resolve this. NOBODY want to take ownership
TV
Tanya V's update22 Sept 2023, 09:19
Reviewer Update
Day 9
Instead of getting an automated response from query*****@standardbank.co.za they actually rep**** (after 8 days) saying that a ***** investigator tried to call. Once again a LIE!!!! Nobody called me
Send all the information to *** and guest what again no reply, no call and no assistance.
Well and this platform is obviously also not helping to resolve this. NOBODY want to take ownership
Instead of getting an automated response from query*****@standardbank.co.za they actually rep**** (after 8 days) saying that a ***** investigator tried to call. Once again a LIE!!!! Nobody called me
Send all the information to *** and guest what again no reply, no call and no assistance.
Well and this platform is obviously also not helping to resolve this. NOBODY want to take ownership
Standard Bank's replyOfficial
22 Sept 2023, 10:07Dear Tanya
We truly regret for the delay caused in this regard.
We have flagged this matter with the consultant dealing with this matter.
Our team will be in touch.
Kindest regards,
We truly regret for the delay caused in this regard.
We have flagged this matter with the consultant dealing with this matter.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply22 Sept 2023, 10:07
Official
Dear Tanya
We truly regret for the delay caused in this regard.
We have flagged this matter with the consultant dealing with this matter.
Our team will be in touch.
Kindest regards,
We truly regret for the delay caused in this regard.
We have flagged this matter with the consultant dealing with this matter.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
TV
Tanya V's updateReviewer Update
22 Sept 2023, 15:11Almost at the end of day 9 and not even surprised that I did not get a call from anyone. I will be referring this matter to the ombudsman for banking as Standard Bank just refuses to assist clients.
TV
Tanya V's update22 Sept 2023, 15:11
Reviewer Update
Almost at the end of day 9 and not even surprised that I did not get a call from anyone. I will be referring this matter to the ombudsman for banking as Standard Bank just refuses to assist clients.