How not to react when people complain 101

<p>I went to the bank with my friend and while we were there, I was complaining about how many issues she's had with Standard Bank and how all of those things make me want to never open an account with Standard Bank.</p> <p> </p> <p>The lady who was helping us, Maureen Malebese from Standard Bank Eastgate, told my friend (when I had left) that one day I'll come back grovelling Standard Bank for a home loan and she'll see if I still have a big mouth then... as if it's the only bank. </p> <p> </p> <p>I'm not sure whether this lady was taught what customer service is, but in future, when someone complains about your company, it's best to try and sort out the complaints or reassure a possible customer, of solutions to come. You don't talk badly about them when they've left to their friend. My friend said that that interaction put the final nail on the coffin for her patience with Standard Bank, and that if that lady is that comfortable talking in that manner to customers, it shows that they're not willing to fix things, they'll just complain about you complaining. </p>