HvdM
Henri van der Merwe
1 reviews | Active since Apr 2011
13 Aug 2025, 11:47
How much worse can it get?
over the last two weeks (since the stupid pointless web app face-lift) (1) cannot add beneficiaries on the web app (2) downloaded two credit card statements where the running balance is wrong - money simply evaporates from the running balance (3) cumulatively waited for the Digital Banking callcentre for well over an hour just to activate a card (4) transactions constantly declined using a new Virtual credit card on Snapscan and Scan-to-pay
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
13 Aug 2025, 11:51Dear Henri
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Aug 2025, 11:51
Official
Dear Henri
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
HvdM
Henri van der Merwe's updateReviewer Update
13 Aug 2025, 14:29A trite canned response. What are you going to do about it?
HvdM
Henri van der Merwe's update13 Aug 2025, 14:29
Reviewer Update
A trite canned response. What are you going to do about it?
Standard Bank's replyOfficial
13 Aug 2025, 14:41Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Aug 2025, 14:41
Official
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
HvdM
Henri van der Merwe's updateReviewer Update
14 Aug 2025, 12:51Just came off a call to complaints resolution, who is insisting and closing the complaint even though it is not resolved: to not be able to confirm whether you have a system issue, or a documentation issue ( inaccuracies in Virtual Card FAQs | Standard Bank ) is simply not good enough: as a customer I am left hanging with no clear solution: it should be simple:
(1) is the problem a general system problem (should be easy to tell)
(2) is the problem on my personal card or profile (should be easy to tell)
(3) is the documentation/FAQs wrong (should be an immediate answer from your product managers)
It is UNBELIEVABLE how much time I have wasted going in circles - with seemingly NO accountability from your IT department.
" 9. Can I add my Virtual Card on Scan to Pay? "
" Yes, the Virtual Card can be linked to supported QR payment platforms. "
If you cannot tell me whether "QR payment platforms " includes Snapscan and Zapper you honestly have a MASSIVE internal communication issue.
(1) is the problem a general system problem (should be easy to tell)
(2) is the problem on my personal card or profile (should be easy to tell)
(3) is the documentation/FAQs wrong (should be an immediate answer from your product managers)
It is UNBELIEVABLE how much time I have wasted going in circles - with seemingly NO accountability from your IT department.
" 9. Can I add my Virtual Card on Scan to Pay? "
" Yes, the Virtual Card can be linked to supported QR payment platforms. "
If you cannot tell me whether "QR payment platforms " includes Snapscan and Zapper you honestly have a MASSIVE internal communication issue.
HvdM
Henri van der Merwe's update14 Aug 2025, 12:51
Reviewer Update
Just came off a call to complaints resolution, who is insisting and closing the complaint even though it is not resolved: to not be able to confirm whether you have a system issue, or a documentation issue ( inaccuracies in Virtual Card FAQs | Standard Bank ) is simply not good enough: as a customer I am left hanging with no clear solution: it should be simple:
(1) is the problem a general system problem (should be easy to tell)
(2) is the problem on my personal card or profile (should be easy to tell)
(3) is the documentation/FAQs wrong (should be an immediate answer from your product managers)
It is UNBELIEVABLE how much time I have wasted going in circles - with seemingly NO accountability from your IT department.
" 9. Can I add my Virtual Card on Scan to Pay? "
" Yes, the Virtual Card can be linked to supported QR payment platforms. "
If you cannot tell me whether "QR payment platforms " includes Snapscan and Zapper you honestly have a MASSIVE internal communication issue.
(1) is the problem a general system problem (should be easy to tell)
(2) is the problem on my personal card or profile (should be easy to tell)
(3) is the documentation/FAQs wrong (should be an immediate answer from your product managers)
It is UNBELIEVABLE how much time I have wasted going in circles - with seemingly NO accountability from your IT department.
" 9. Can I add my Virtual Card on Scan to Pay? "
" Yes, the Virtual Card can be linked to supported QR payment platforms. "
If you cannot tell me whether "QR payment platforms " includes Snapscan and Zapper you honestly have a MASSIVE internal communication issue.
Standard Bank's replyOfficial
14 Aug 2025, 13:25Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Aug 2025, 13:25
Official
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
HvdM
Henri van der Merwe's updateReviewer Update
02 Sept 2025, 12:18This matter remains unresolved. After 3 weeks, SBSA cannot tell my why their online FAQs on Virtual Credit Cards does not correspond with reality, and they are still convincing me that I am the mad one to expect a statement that at least has no Numeric Errors on it (even Provisional statements must make numeric sense)
HvdM
Henri van der Merwe's update02 Sept 2025, 12:18
Reviewer Update
This matter remains unresolved. After 3 weeks, SBSA cannot tell my why their online FAQs on Virtual Credit Cards does not correspond with reality, and they are still convincing me that I am the mad one to expect a statement that at least has no Numeric Errors on it (even Provisional statements must make numeric sense)
HvdM
Henri van der Merwe's updateReviewer Update
05 Sept 2025, 13:04 >2 weeks later. No response. After a month and countless escalations: two very basic, reasonable issues cannot be solved:
(1) why does Snapscan and Zapper not work with Virtual credit cards despite the FAQs stating otherwise
(2) why do I have INCORRECT SUMS on my provisional statement - Product Managers cannot grasp the difference between a statement with a numerical error and a provisional statement
(1) why does Snapscan and Zapper not work with Virtual credit cards despite the FAQs stating otherwise
(2) why do I have INCORRECT SUMS on my provisional statement - Product Managers cannot grasp the difference between a statement with a numerical error and a provisional statement
HvdM
Henri van der Merwe's update05 Sept 2025, 13:04
Reviewer Update
>2 weeks later. No response. After a month and countless escalations: two very basic, reasonable issues cannot be solved:
(1) why does Snapscan and Zapper not work with Virtual credit cards despite the FAQs stating otherwise
(2) why do I have INCORRECT SUMS on my provisional statement - Product Managers cannot grasp the difference between a statement with a numerical error and a provisional statement
(1) why does Snapscan and Zapper not work with Virtual credit cards despite the FAQs stating otherwise
(2) why do I have INCORRECT SUMS on my provisional statement - Product Managers cannot grasp the difference between a statement with a numerical error and a provisional statement