How may we best frustrate you?

<p>Got two SMS's to go to my branch as my Debit Card expires next month. Got to the branch but was told that should they issue the card now, I must pay R150.00. However, if I came back next month it is for free. </p> <p>This type of nonsense is where SB looses favour with customers. What difference does it make? Issue a new card and cancel the old one. Why do I have to pay for something that is in anyway going to expire? </p> <p>If this money making racket is not part of your scheme to rob customers, why don't you only send out the SMS's in the month that the card expires?</p>