How many times would you need to verify yourself!

On Wednesday I went to Standard Bank Sandton City to FICA my savings account as requested by the Bank. The gentleman that helped me ensured that the account was no longer frozen and that I was now able to access the account, I checked this and all was working. On Friday night when I tried to withdraw cash from the ATM I was unable to do so and received a slip stating that there was no accounts linked to the card I was using. I then called the call centre on Saturday morning and the agent i spoke to ensured me that the account was not frozen and it was a technical error on the bank's side. On Sunday once again when I went to the ATM I was given the same message. I then called the Standard Card Customer Service Call Centre again! I had spoken to the three different agents. As I proceeded to hold on I eventually landed up with an agent names Geneve that was RUDE and unhelpful and just cut me off! I am now sitting with a card that is not working! Standard Bank is the worst bank I have come across! How long have I had this savings account and how many times would you like to confirm that it is me!