How many times must I close my bank account???!!!

<p>On 3 February 2017 I went into the Standard bank K90 centre branch in Boksburg to close my business account due to high bank charges . I received a document to state that my account was closed and that the balance in my account would be transferred to my new bank account. I had clients that said they paid me and I could not pick up their payments in my new account I mentioned to them that they may have paid me into my old standard bank account and because they paid it into my old account that was closed the money would be reversed and paid back into their accounts. </p> <p>They then sent me proof of payment showing that they paid the money into my Standard bank account and mentioned that the money was not paid back into their accounts. I never received any notifications from Standard bank to say that money was paid into the account and my card was cut up by the consultant who closed my account. I then called the Standard bank call centre who then informed me that this account was never closed. I immediately went back to the K90 Centre branch on the 19th of June 2017 to find out what had happened, the same consultant assisted me and I was informed that my account was re opened to charge me bank charges on the final transfer of funds out of my account, the amount transferred was about R5800.00 and Standard Bank decided to charge me bank charges of R255.00 for this transfer and that was why my account was re opened by them!! I then requested that the bank charges be reversed from the original date of closure and that the balance in the account be paid into my new bank account once again. This was agreed by myself and the consultant. The money was then transferred into my new account and the account was closed for a second time.</p> <p>About a week later I was contacted by the call centre to inform me that I had bank charges outstanding.</p> <p>I then explained the situation to the consultant who then informed me that she would escalate the problem. I have been harrased non stop by call centre agents since then!!! I received 15 calls in half an hour while I was in a business meeting, this is ridiculous!!! Every agent I have spoken to thus far has said that the matter would be escalated and I am still waiting for a manager to call me back as I refuse to go back to the bank a third time to close my account.</p> <p>MY BANK ACCOUNT IS STILL NOT CLOSED 6 MONTHS AND 2 BRANCH VISITS LATER!!!</p>