How long until you reinstate my cell phone and internet banking, after you charged me for a "pin reset"!

<p>Today marks 16 days that I have been locked out of my cell phone and internet banking. On Sunday 9 October I logged into my cell phone banking account, checked my balance and logged out. A few minutes later I attempted to log back in, entering the correct password 3 times and was locked out of my account. I called in to find out what the problem is, and was told to go to a branch to have a reset. I rushed from Midrand to Menlyn (it was one of the few open). Delt with LEBOGANG MALHANGU), who "rest" my pin and said I should enter my card number and assign new csp and pin next time I log on. I Immediately went to the computer station in the branch. Entered my card number and new csp and pin and was presented with a red bar and message reading "invalid card number". I called for assistance and was told y a man who works in Standard Bank that the systems are offline for 48 hours! I asked him why wasn't I told and why did Lebo reset my pins and charge me if that was the case. Lebo responded by saying that "It's only R3.50", I told her that whether or not it's R3.50, I was charged even though the system was down. She said if the system is down then the money would be refunded to me, if not i should call in. On Tuesday I called in and spoke to Genivive-who said an expert will call me. No one called-all week (this been 14 day ago). on 14 October I sent an email to the Prestige department asking them why I still cannot access my cellphone and internet banking, why I don't have a prestige banker assigned to me. I sent the email three times and recieved two responses. I responded and I still await access to my accounts! </p> <p>I'm really not impressed with you! I have clearly tried the brach approach, the telephone and even email approach and my issues are not yet resolved. Not to mention I feel being Prestige with Standard Bank is useless as you don't and haven't treated me in any way different to how I was treated at Student Achiever or even Elite Plus level! </p>