HOW LONG SHOULD I WAIT ???

Today 05/04/2016 I was suppose to get feedback , at Tue 2016/04/05 10:28 AM got the below message its now 16:02 still NOTHING !!! SERIOUSLY STANDARD BANK IS THIS HOW YOU TREAT YOUR CLIENTS???<br> <br> We are still working on your service request ***. Your service request is important to us and will be resolved at the earliest. <br> <br> Thank you for your patience. <br> <br> If you have any further questions about this service request, please call us on ***. <br> <br> Regards, <br> Standard Bank <br>