HOW LONG SHOULD I WAIT

Good day<br> I app**** for the loan on the 5/11/2015 and Tumelo Mathe who assistant me with the application and he informed that that the funds will be available within 48 hours but till today I'm still waiting and last week Monday I called standard bank and he informed me that the sales team needs a stamp bank statement which I forwarded to him and he acknowledge that he received it he will come back to me once everything is done. If I sent him an email he no longer responding to my email and I asked him about the team leaders contact number he didn''t provide.<br> When I called this number ***again this morning. The consultant liaise with the sales consulted which she informed me that she has a limited excess I need to communicate with Tumelo. How can I liaise with someone who don't respond to my email anymore. Is this the service Standard bank provide to it customers.<br> <br> <br>