How long must we wait in enquiries

<p>Hi</p> <p> </p> <p>After complaining to the manger for standing in the queue for 30mins yet only being 9th in queue. I recieved attitude and no help just to collect my card.</p> <p>Yet after my complaint she only assisted the rest of members in the queue, if I didn't complain I would still be in the queue. No insight taken by the staff to speed a long que. She didn't even have the courtsy to return after my complaint. </p> <p> </p> <p>Total of 4 5mins to collect a card when most banks are delivering. </p>