How long must we wait?

Yesterday me and my wife went to Montana branch to do our business there. Firstly we wanted to open an joined account. Secondly we wanted to apply for a pre approved homeloan to see how much we qualify for. Thirdly we wanted to get an settlement amount on our loan to settle it. Needless to say we walked out yesterday after waiting for allmost an hour. We had other appointments also to commit to. My wife and I can't just take off at work. Now we wasted our time. The only person who delivers a good service is the man behind the info desk as you enter. I'm still waiting after allmost two months for the branch manager to contact me and deliver my card like I was promised by head office. This was also due to no service in the branch. How are we going to solve this? Not over the phone because my wife can't sign over the phone right!? Take another day leave? No Standard Bank. Get your act together.