How long must I wait????? For you to look into the matter. Another 3 years???

I have been reading most of the reviews on standard Bank and not one was good. Are you guys *****ing your customers money to cover up losses, since you'll be shutting down "104" branches. You'll all f***** *******. Why do you get customers hopes up!!! By sending them emails. Saying that you guys will contact them and that they will look into it. SO THIS IS CUSTOMER SERVICE!!!!! Almost 3years to send a email. "ALL BULL ****" DOESN'T anyone in a higher post at standard bank read.......I guess you don't take customer's serious. And I was shocked to learn. That although my Account was been frozen. These f******* ******* where still taking their "Monthly Fees" out of my Account. What **** is that???? Why don't you jst give my money back.