How long does it take to update your system?

I've settled all my Standard Bank accounts after negotiating a discounted rate with the bank. Monies were paid over at the beginning of July and by the 24th of July I received paid up letters from a Mr Buddy Paul for each account stating that it was paid and closed. <br> <br> The last 3 weeks I've been harassed by call center agents demanding payment for said closed accounts. It turns out that the discounts given was never allocated to the accounts and now it shows these amounts as outstanding. I've received two emails from the bank apologizing for the admin error and promising that it would be rectified. After numerous calls to the bank I've been assured each time that they will put a note on the system, but still I'm being called multiple times a day, even worse now no one even speaks when I answer the call, it just drops.<br> <br> Please update your records it's nearly been two months since the accounts were settled, I've mailed the paid up letter from the bank to the bank and will gladly do so again if someone will just act on this and STOP BUGGING me.<br> <br> Can someone that has the know how to fix this please contact me? Is it to much to ask that you do your job?<br> <br>