1 reviews | Active since Jan 2010
How long does it take to reverse an incorrect payment?
I made an incorrect payment on 1 Jan 2018 and requested Standard Bank to reverse the payment. I filled out all the forms on 16 Jan 2018 for the reverse to be done. I was ensured that it should be done within some 10 days. But alas, this has not been completed yet. I have been informed that the issue has been escalated but other than that I receive no feedback at all. The branch is Tyger Manor, Western Cape. I have been in contact with the recipient of the incorrect payment and they impressed on me that due to the action initiated by Standard Bank, they could not refund me.
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
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We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***