How long does it take?

It is now 3 months that I am trying to cancelled my house insurance with Standard Bank. Everybody that I have made contact with is either to busy or will come back to me within 15 days. This is the very reason why I am cancelling and also that I was being overcharged by 100%<br> How many more months will this take and what excuses will I get this time.<br> The old Standard Bank that I knew the past 40 years are long gone . Employ people that can do the job .<br>