SE
Sven E
1 reviews | Active since Dec 2014
27 Nov 2024, 10:06
How is this okay?
How is this okay? I recently drew R23,000 out of my revolving credit account to fund some home repairs.
I noticed today that the monthly 'interest' on the account was higher than anticipated.
I then saw that Standard Bank has suddenly started charging credit life insurance on the account which I have now had for over 20 years.
Zero authorization from me on what I understand is a discretionary product.
How is this OK? If anyone else set up an unauthorized debit on my account I'd get a call from the Standard Bank ***** dept, but this is okay?
Almost every single interaction I have with this bank is negative.
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Standard Bank's replyOfficial
27 Nov 2024, 10:35Hi Sven
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply27 Nov 2024, 10:35
Official
Hi Sven
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team