Hellopeter
Share Your Experience
JN
Jeanie N

1 reviews | Active since Oct 2012

07 Feb 2023, 12:55

How is this allowed?

I recently had ********** transactions on my account, so obviously I requested that the bank stop my card. I am now responsible for the cost of a new card, my ***** case is placed on hold as I am using my account for daily living expenses. Tried phoning the ***** department 5 times now, I hold for 30 mins and then the call drops. I am absolutely shocked by the service or lack thereof. How can I be held liable for the cost of a new card if their security is bad. And now I don't even know if I will get the money that was ****** from me.

0
Replies (7)
Standard Bank
Standard Bank's reply07 Feb 2023, 12:56
Official
Hi Jeanie

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 
JN
Jeanie N's update07 Feb 2023, 12:58
Reviewer Update
Amazing how quick you are to respond on Hello Peter, while I am still on hold with your ***** department....
Standard Bank
Standard Bank's reply07 Feb 2023, 13:05
Official
Hi Jeanie

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, Standard Bank Hello Peter Team*** 
JN
Jeanie N's update08 Feb 2023, 11:45
Reviewer Update
I have tried calling your stupid ***** department again today, 4 times to be exact, and still no one answers the phone. Do you not have enough employees or is it that you do not give a fly about customer service. I need to understand why my case is being placed on hold. Why must I pay to have my card replaced when I have done everything I can to ensure my account and card information is kept secure. I need to speak to an actual person, I am tired of getting the "copy and paste" replies. This is absolutely ridiculous.......................
Standard Bank
Standard Bank's reply08 Feb 2023, 12:07
Official
Hi Jeanie

Thank you for getting back to us. We apologise for the delay getting back to you, we will follow up and provide feedback.

Kindest regards, Standard Bank Hello Peter Team*** 
JN
Jeanie N's update08 Feb 2023, 12:11
Reviewer Update
I am on hold again, waiting to speak to a manager. I am constantly being told someone will follow up and provide feedback. I just need you to actually follow through, call me and give the information I need. Also advise what I need to do, to close my account.
Standard Bank
Standard Bank's reply08 Feb 2023, 12:36
Official
Hi jeanie

We apologise for the long hold. Our team will get back to you today.

Kindest regards, Standard Bank Hello Peter Team***