How does someone get help at this bank?

Thank you for the quick response.

Hi. I received an email yesterday claiming Standard Bank has been unable to get hold me and has closed my complaint. The department in charge of assisting with international payments still has not contacted me. I need my funds urgently and still unable to get help. I spent a few hours at the branch and got help with setting up the account and the app, but the app is still not allowing me to accept my funds.

There is no missed call from Standard Bank. The only call received was to let me know when my card was arriving and if the account is set up.

Someone called to advise it's not their department and gave another email because the one provided on your app is wrong. Back where I started when I originally spoke to you guys. I am asking for assistance with accepting an international. If this is not possible at Standard Bank please just let me know.

Hi. Please, the number on my banking profile. I have spoken two people from Standard Bank on that number. ***.

I have provided my contact details a number of times. I have emailed a number of different departments. I have chatted with customer service on the app more than once. Someone has called and told me my query is not his department and did not bother even to refer my problem to the right place. The agent assigned to this complaint also has failed to assist me. He seems to be asking a question just to say he did something every 48 hours. I went to the branch and the person was unavailable. Still noo assistance and it's almost a week of this. Can you give me a phone number of someone who can help with accepting international payments on my account? If you don't want to help, can you advise if I cancel the payment receipt, how long would Standard Bank take to refund my salary back to Stripe so I can withdraw through FNB? I cannot go through this every time I receive my salary. I cannot go through another week of this. I have bills to pay. I know this money is nothing to Standard Bank but I need it urgently.

Can you assign my complaint to someone else please or escalate to a TM. Maybe the person is too busy to assist me properly. I have worked in customer service and this is not on.

Forex has finally decided to call. I am waiting for a form to fill and send back.