SB
Susan B

1 reviews | Active since Jun 2023

22 Jun 2023, 15:42

How do you get hold of Corporate Card Division - nobody answers phones

I have been trying to get hold of Standard Bank Corporate Division for the past 2 days. After over 30 minute each time I hang up. I left a call back last month and it took 3 days for them to call me back. Either they are extremely busy and totally under staffed or their employees just don't bother answering the phone or they're working from home watching TV instead of working. The email address on the corporate card statement does not seem to work either

0
Replies (3)
Standard Bank
Standard Bank's reply22 Jun 2023, 15:49
Official
Dear Susan 

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for our call.

Kindest regards
Standard Bank Hello Peter Team 
***
SB
Susan B's update22 Jun 2023, 15:59
Reviewer Update
Thank you I have received a call from a very nice woman - now will wait to see if my request gets attended to
Standard Bank
Standard Bank's reply22 Jun 2023, 16:28
Official
Good day Susan

Our team is working on this matter.

We will be in  touch with further feedback.

Thank you

Kindest regards
Standard Bank Hello Peter Team 
***