How do I get help

<p>since 2012 I have tried changing my otp number. First I won't to eastgate sb where the consultant "changed" my number on the system. Second time due to the fact that the first time didn't work I tried fourways sb. This time I was given a form to fill in and again the consultant "changed" my number on the system. Third time again because the two other attempts didn't work, I posted on hp and the manager at eastgate sb called me and apologized for the incompetence of sb and asked if I could arrange to come back to eastgate sb where they will make sure my otp number is changed. I did this BUT yet it was still not changed. No matter how many times I try and resolve this or email sb for a solution I don't seem to get anywhere. So is this the end, do I just change my bank? Is that the only solution to my problem? It does not seem as though sb want to help me.</p>