WS
Wayne S

1 reviews | Active since Mar 2009

09 Feb 2017, 19:36

How do I control my Credit Card

<p>For the 2nd month in a row I have received notification by SMS that my credit card is overdue and that I should pay urgently to ensure continued use of the card.....</p> <p>Would it be asking too much that Standard Bank use the same cell number to send me a statement that shows the amount owing and when exactly it should be paid.....or perhaps use my email address....or whatever. </p> <p>It would really help me to know how much I should pay and when. I get SMS's from Standard Bank every day, unsolicited phone calls to buy Standard Bank products and emails but absolutely nothing to keep my credit card running as it should. </p> <p>Why can't the amount just be withdrawn from my Standard Bank account, much the same as ABSA manage to do with my Virgin Card....no problems with them!! </p> <p> </p> <p>I have now paid the full amount (overpaid, in fact) by transferring between accounts but the same thing is going to happen next month if I don't have a clue what to pay, or when.</p> <p> </p>

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Replies (3)
Standard Bank
Standard Bank's reply10 Feb 2017, 13:38
Official

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
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Standard Bank
Standard Bank's reply16 Feb 2017, 08:45
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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WS
Wayne S's update23 Oct 2017, 19:50
Reviewer Update
Eight and a half months later and I'm still not getting anything from Standard Bank telling me what to pay and when........ How am I expected to control my Credit Card???