PL
Phillip L

1 reviews | Active since Jun 2016

15 Jun 2016, 08:52

How do I close my account

<p>So I'm overseas and need to make an urgent payment. Can't recieve my OTPs and decide to dial the International Call Centre number. Sorry says the consultant... You will need to go into a branch to have that changed because i cannot change any of your details.</p> <p> </p> <p>Certainly consultant... Will take a quick jog down to the ocean and swim across the Pacific to accommodate you... (Not what I told him but what the heck!?)</p> <p> </p> <p>Get through to General Banking after being told they can assist in my payment... Sorry we can't do payments for you...</p> <p> </p> <p>Could someone please send me the procedures to closing an account from abroad? Or should I quickly put on my speedo and brave the oceans!? Dont phone with some excuse. Just email me the step by step on how to close my account.</p>

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Replies (3)
Standard Bank
Standard Bank's reply15 Jun 2016, 11:17
Official

Good day Phillip Leach

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply17 Jun 2016, 11:11
Official

Good day Phillip Leach

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********
Standard Bank
Standard Bank's reply21 Jun 2016, 07:03
Official

Dear Philip Leach

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter is being addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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