ES
Elmarie S
1 reviews | Active since Aug 2010
31 Aug 2022, 07:53
HOW DIFFICULT CAN IT BE TO CHANGE A OTP
How difficult can it be to change an OTP cell number. We visit the branch 17 Aug to apply to change the OTP. The lady advised it will take between 3 to 24 hours. This did not happen. After numerous calls we visit the branch yesterday again. Once again it was changed to the new number and we were advised it will take 2 hours to be changed. It still did not change. I send 4 mails to the personal banker and she did not even reply back. CAN THE OTP PLEASE BE CHANGED!!!!!!!!!!!!!
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
31 Aug 2022, 08:11Hi Elmarie
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply31 Aug 2022, 08:11
Official
Hi Elmarie
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
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Elmarie S's updateReviewer Update
31 Aug 2022, 10:52And still no feedback or even a call
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Elmarie S's update31 Aug 2022, 10:52
Reviewer Update
And still no feedback or even a call
Standard Bank's replyOfficial
31 Aug 2022, 11:04Elmarie Good Day
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply31 Aug 2022, 11:04
Official
Elmarie Good Day
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
31 Aug 2022, 11:29Good Day Elmarie
Please be on the look out for a call from our consultants.
Kind regards
Standard Bank Hello Peter Team
***
Please be on the look out for a call from our consultants.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Aug 2022, 11:29
Official
Good Day Elmarie
Please be on the look out for a call from our consultants.
Kind regards
Standard Bank Hello Peter Team
***
Please be on the look out for a call from our consultants.
Kind regards
Standard Bank Hello Peter Team
***
ES
Elmarie S's updateReviewer Update
31 Aug 2022, 15:25A BIG thanks to '***' for assisting and she is even assisting from home. Thanks Ncedi, you understand and wet out of your way to assist. Definitely an asset to Standard Bank
ES
Elmarie S's update31 Aug 2022, 15:25
Reviewer Update
A BIG thanks to '***' for assisting and she is even assisting from home. Thanks Ncedi, you understand and wet out of your way to assist. Definitely an asset to Standard Bank
Standard Bank's replyOfficial
31 Aug 2022, 15:28Dear Elmarie,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply31 Aug 2022, 15:28
Official
Dear Elmarie,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***