AJ
Aradhna J
1 reviews | Active since Mar 2009
18 Nov 2019, 14:26
How difficult can client service be????
I am horrified - just a simple settlement letter! How difficult can it be to provide a client with a settlement letter. All I want to do is settle the loan with you so we no longer have any dealings!!!! At one stage, the only way to get an answer from Std Bank was via Hello Peter. It now appears that the Ombuds is the only way now. For the fact that it has taken this long to get anywhere, I am not prepared to pay a cent more than the amount quoted to the Ombuds. I want to settle this matter today!!! Have a settlement letter sent to me so that I can close off this matter of by CoB, I will log yet another complaint with the Ombuds!!!
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Replies (2)
Standard Bank's replyOfficial
19 Nov 2019, 05:16 Hello Aradhna
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply19 Nov 2019, 05:16
Official
Hello Aradhna
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
AJ
Aradhna J's updateReviewer Update
19 Nov 2019, 08:41Good day Complaints team
It's sad that this standard reply is sent to all complainants. A better solution would have been to tailor the response so that I as a client do get the sense that my complaint is addressed. This is the third such message received in the last few days.
Incidentally, what is your turnaround time to resolving complaints?
My request is purely a settlement letter - surely that can't be too difficult.
It's sad that this standard reply is sent to all complainants. A better solution would have been to tailor the response so that I as a client do get the sense that my complaint is addressed. This is the third such message received in the last few days.
Incidentally, what is your turnaround time to resolving complaints?
My request is purely a settlement letter - surely that can't be too difficult.
AJ
Aradhna J's update19 Nov 2019, 08:41
Reviewer Update
Good day Complaints team
It's sad that this standard reply is sent to all complainants. A better solution would have been to tailor the response so that I as a client do get the sense that my complaint is addressed. This is the third such message received in the last few days.
Incidentally, what is your turnaround time to resolving complaints?
My request is purely a settlement letter - surely that can't be too difficult.
It's sad that this standard reply is sent to all complainants. A better solution would have been to tailor the response so that I as a client do get the sense that my complaint is addressed. This is the third such message received in the last few days.
Incidentally, what is your turnaround time to resolving complaints?
My request is purely a settlement letter - surely that can't be too difficult.