"HOW CAN WE HELP................NOT"!!!SHOULD BE "HOW CAN WE REAP YOU OFF"

I would like to experience my dissatisfaction with regards to the bank I’ve been using all my life, a bank I call my bank, a bank I trust to look after my money month to month. For the past couple of days I’ve been receiving sms’s saying that my Cheque Acc is in arrears, so I decided to view my statement and to my surprise my account was sitting at a negative balance. I then decided to call the call centre at 11:30 a.m today to find out what these chargers where for. The lady I was talking to then started explaining that it’s for debit orders that did not go through because of insufficient funds in my account. I kept asking her questions just trying to understand the process , instead of her explaining she just decides she’s going to transfer me with NO EXPLAINATION OF WHY I WAS BEING TRANSFERRED……..HOW RUDE!!!!!!!!!!!!!!! Now my QUESTION TO STANDARD BANK is how can MY BANK charge ME for not having enough funds in my accounts????? IF MY BANK CAN SEE I DON’T HAVE ENOUGH MONEY AND THEM CHARGING ME, HOW DOES THAT ASSIST ME??? I NOW OWE MY BANK MONEY, FOR NOT HAVING MONEY!!!!!!!!!!!!!!!! Surely, it should be my BANK’S interest to protect ME, HOW CAN I BE CHARGED FOR NOT HAVING MONEY???????????????????? NOT only do I now owe my creditors but I also NOW OWE MY BAN****!!!!!!! I understand that this is all just business to you guys but surely you should the best interest for your clients, the people that make sure you still are in BUSINESS. Your loyal customers. Not only was I denied loans by MY BANK because I was told my account is always on a negative balance, but how can it be on a positive balance when MY BANK keeps charging me as well. NOT only was I denied loans but I was also denied car financing, instead the opposition was able to assist. STANDARD BANK you don’t care about your clients, all you care about are the chargers that you continuously charge us. As for your TAG LINE……”HOW CAN WE HELP YOU”……………YOU CAN HELP ME BY DOING THE FOLLOWING: • LOOK AFTER YOUR CLIENTS • SUPPORT YOUR CLIENTS • BE THE BANK YOUR CLIENTS CAN DEPEND ON WHEN THEY ARE IN NEED • BE THE BANK THAT OFFERS SOLUTIONS NOT PROBLEMS My ID Number is ********** 699086 for you reference.

FROM AN UNHAPPY CLIENT…………