How can this be allowed..Disgraceful

Got SMS to FICA with 10 days. Did in 5 days and that was 8 days ago n now my account is frozen. Queried n the head office have my docs but will be another 5 working days until the unblock my account. I have had this account for 30 yrs and always FICA when they request.I had no warning either via e.mail,SMS or phone call to inform me that my account will be blocked. I am not in the wrong yet Standard bank seem to be playing God with people's lives...I cannot close my account with them to move to another bank until my FICA is done!!! How do we live...please someone tell me is this legal that they have the ability to potentially ruin someone's life by cutting their monetary lifeline. Imagine how frustrating it is to not be able to access your own money via internet banking. This kind of worry is enough to push some people over the financial edge,so Standard Bank hear this...I for one will be moving banks and I am sure many others will be doing the same.