How can i not grt help in 2 different branches??

Money was deposited into my puresave account. I went 2 Maponya branch on the 30115 to get them to transfere funds & i was told they needed to verify the funds 1st & tht would take 3 days (i had had funds verified b4 , twice & it was a 1 day thing both times at the same bank) I was given a ref no) On the 032, the 3rd day I went 2 Fordsburg brunch 2 get the transfares done. I got there b4 they opened as i had 2 b @ work @ 10. I got out of that brunch @ 12:15, mind u it was not full. I was moved from consultant 2 consultant, having 2 join the q each time i got passed on. I eventually got the help i needed or so i thot.. Out of 2 requests, only 1 was done. The 2nd 1 i was told it was done & even signed a paper tht my limit was increased. A day later 052 I got to the ATM and I have R0 limit (I didnt even know tht that was possible) I went inside @ Maponya & i was shown a long q. I asked the lady if they cant do me a favour & I explained 2 her tht I have 2 b @ work in an hour & i already stood in the q yesterday but wasnt done & i couldnt b late 4 the 2nd time. She said evry1 is in a q so i should also b in a Q. The lady is a manager @ this branch. I AM ****ED. Somuch more to say