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Portia M
1 reviews | Active since Dec 2020
05 May 2025, 09:07
How can I get assistance from Standard Bank Group? I sent money to my Standard Bank account via an international transaction on 24 April 2025
How can I get assistance from Standard Bank Group? I sent money to my Standard Bank account via an international transaction on 24 April 2025. It has been five working days, and the funds have not yet reflected in my account. Standard Bank Group I have sent an email to their forex department as instructed but no one cares to respond. Where did I go wrong, why is it taking this time to get my money???
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Standard Bank's replyOfficial
05 May 2025, 09:18Dear Portia,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 May 2025, 09:18
Official
Dear Portia,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***